ZURI FINDS SHIPPING POLICY

Shipping Policy

1. Delivery Area We currently deliver within South Africa only. Please note that availability may vary depending on the product, supplier, courier, and delivery address.

2. Processing Time Orders are processed within 1–5 business days after payment has been received. This is the time required to prepare your order before it is handed over for shipping.

3. Delivery Time Estimated delivery time is 8–11 business days. Please note that this is an estimate and not a guaranteed delivery date.

4. Delivery Delays Delivery times may be affected by courier delays, supplier processing delays, customs or import procedures, public holidays, weather conditions, incorrect or incomplete delivery information, high-volume periods, transportation disruptions, or other unforeseen logistics challenges.

5. Tracking Information Tracking information may be provided once your order has been dispatched. Please allow some time for tracking to become active after receiving your tracking details.

6. Incorrect Delivery Information Customers are responsible for providing accurate and complete delivery information. Additional charges may apply if a parcel needs to be reshipped due to incorrect or incomplete information.

7. Missed Deliveries If a delivery attempt is missed, the courier may attempt redelivery or provide instructions for collecting your parcel.

8. Lost or Missing Parcels If your parcel appears to be lost or missing, please contact us so we can investigate. Please do not assume a parcel is lost solely because tracking has not updated within a short period.

9. Damaged Parcels If your parcel arrives damaged, please take photos of both the packaging and the product before using or disposing of anything, then contact us immediately.

10. Multiple Products in One Order Items in the same order may ship separately from different fulfilment locations.

11. Shipping Fees Shipping fees are calculated and displayed at checkout. Promotional free-shipping offers are subject to their applicable terms.

12. Free Nationwide Delivery Orders above R1,000 qualify for free delivery nationwide, subject to promotion terms.

13. Customs and Import Charges Customers are responsible for any customs duties, import charges, or taxes that may apply.

14. Delivery Address Changes If you need to change your delivery address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

15. Delivery Timeframes During Busy Periods Delivery times may be longer during peak periods such as Black Friday, Christmas, public holidays, and promotional campaigns. We recommend ordering early during these times.

16. Contact For any shipping-related queries, please contact us at zurifinds1@gmail.com.